What happens if a store card is lost or stolen?

Please treat your gift card as cash as we cannot replace this if lost or stolen. We would recommend where possible you register your card with the retailer via their website.

On some occasions SVM will endeavour to deactivate the card and transfer the balance to a new card which will be sent to you.  With the exception of cards sent by tracked and insured mail, you will be required to pay postage fees for the reship as well as an administration fee of £2.50. SVM is not liable for any missing funds if the delivery method wasn’t insured.

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