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What happens if a In-store card is lost or stolen?

All lost or stolen cards must be reported immediately to our partner SVM Global who handle the card issue and the upload of cash.

Please contact SVM’s customer care team at ‘customercare@svmglobal.com’ or via their contact number 01709 303 107.

SVM’s customer care helpdesk is open from 8am to 7pm Monday to Friday. 

SVM will endeavour to deactivate the card and transfer the balance to a new card which will be sent to you.  With the exception of cards sent by tracked and insured mail, you will be required to pay postage fees for the reship as well as an administration fee of £2.50. Should the card balance have been spent, or in the case of voucher or pre-loaded card orders, you will need to pay for the replacement of the order, except in the case of orders sent by tracked and insured mail.  SVM is not liable for any missing funds if the delivery method wasn’t insured.

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