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My store card did not arrive in the post

If your store card has not arrived after 7 working days from placing your order for standard first class delivery please contact our partner SVM Global. You can contact SVN Global via: customercare@svmglobal.com or on 01709 303 107. SVM’s customer care helpdesk is open from 8am to 7pm, Monday to Friday.

If your card has been lost or stolen in the post, SVM Global endeavour to deactivate the card and transfer the balance to a new card which will be sent to you.  With the exception of cards sent by tracked and insured mail, you will be required to pay postage fees for the reship as well as an administration fee of £2.50. Should the card balance have been spent, or in the case of voucher or pre-loaded card orders, you will need to pay for the replacement of the order, except in the case of orders sent by tracked and insured mail.  SVM Global will not be liable for any missing funds if the delivery method wasn’t insured.

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